No comment just won’t do
Having just watched some news coverage of the latest indictments in the US political saga, I’m again seeing a number of people walking through the melee of reporters while whispering the words ‘no comment’.
This approach is rarely wise. A conversation is a two-way street. When you talk to someone, you expect an answer. When you don’t get one, it jolts the brain, and tells you something isn’t right, or someone is being evasive. It is the same when someone stays stony silent or gives the response ‘no comment’. It just transmits a sense of negativity to the people watching.
Even if you simply say, ‘we’ll be issuing a statement shortly’, that at least is a normal interaction and is providing the recipient with some information whilst keeping the conversation going… at least in part.